About Us

Akesa IT is a young, fast-growing MSP, predominantly supporting the SME market in a wide range of managed technical solutions. We are incredibly passionate about building a brilliant team of people and place tremendous value on the importance of culture fit and ability/competence – far more so than on official certifications and formal knowledge.

Job Description
The ideal candidate will be enthusiastic, ambitious, well-spoken, confident, very organised and calm under pressure, with the ability to multitask and solve problems effectively. We are looking for somebody who is excited and passionate about customer service, which is a huge part of our business; and we need somebody who takes pride in their work and ensures we deliver a consistent and excellent experience to our customers.

There is a lot of room for training and growth within the company. Someone who eats, sleeps and breathes gadgets, games and tinkering with tech will be at real advantage.

Duties will include:

• Answering and transferring calls from customers, technicians, and suppliers
• Customer experience quality assurance and follow ups
• Reception duties – meeting and receiving clients, board room bookings, etc
• Managing administrative/account/scheduling queries
• Capturing details onto internal IT systems and managing the technicians’ schedules
• Arranging and scheduling appointments proactively with a view to driving efficiency and effective usage of available resources
• General administrative and office work
• Ability to work with others in a team